Our Clinic Policies
Know what to expect from us & what we expect of you
Please, be aware of our clinic policies to ensure the safety and satisfaction of both our clients and our employees.
Cancellation Policy
Cancellation & Rescheduling Policy
At Holistic & Sports Massage, we strive to provide exceptional care while accommodating all our clients effectively. To ensure a seamless experience, please review our policy below:
Cancellation Policy
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We understand that plans change. You may cancel your appointment at least 12 hours in advance without incurring any fees. For cancellations made less than 12 hours prior to your session, a 30% cancellation fee may apply.
No-Call, No-Show Policy
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If you do not show up for your appointment without prior notice, the full session fee will be charged.
Rescheduling Policy
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If you need to reschedule, please notify us at least 6 hours in advance. Late rescheduling requests are subject to availability and possible fees of 30% will apply.
Contact Us
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📞 Phone: 07915250402 📧 Email: info@holisportsmas.com.
Thank you for your understanding and cooperation. We look forward to supporting your wellness journey.
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In general, packages, memberships, and gift specials are already discounted and may not be combined with other discounts, packages, promotions, or other special offers. Should other current promotional discounts or offers turn out to be a better deal, we happily do our best to ensure your satisfaction.
Our Clinic Policies
Clinic Policies – Holistic & Sports Massage Edinburgh
At Holistic & Sports Massage Edinburgh, we are committed to providing a professional, safe, and high-quality experience for every client. Please read the following policies carefully before your appointment.
Health & Medical Responsibility
It is the client’s responsibility to inform the clinic of any medical conditions, injuries, or changes in health
prior to each session. This ensures treatments are delivered safely and effectively.
Hygiene & Preparation
Clients are expected to arrive clean for their appointment.
For the comfort of therapists and other clients, please do not wear perfume, cologne, or strongly fragranced products.
During Your Treatment (Very Important)
Your comfort and safety are our priority.
If at any point during your treatment:
You feel pain or discomfort
The pressure is too strong or too light
You are dissatisfied with any aspect of the treatment
You must inform your therapist immediately so adjustments can be made.
If the treatment is not suitable, you are expected to stop the session at the time. A manager will assist you promptly to resolve the issue.
⚠️ Important:
Complaints raised after the full session has been completed, without concerns being raised during the treatment, may not be eligible for refunds, repeats, or rescheduling, as this does not allow us the opportunity to correct the issue at the time.
Illness Policy
If you are feeling unwell, please reschedule your appointment.
This applies to both clients and staff to ensure a safe environment for everyone.
Arrival & Late Policy
Please arrive on time or slightly early for your appointment.
Late arrivals may result in a shortened session
Full payment for the booked time will still apply
Payment Policy
Payment is required in full at the time of service.
We accept cash, card, and gift cards.
Professional Conduct Policy
We maintain a strictly professional environment.
We operate a zero-tolerance policy for:
Sexual advances
Inappropriate comments or behaviour
Any form of misconduct
Any such behaviour will result in immediate termination of the session, and further action may be taken if necessary.
Respect & Client Responsibility
We ask all clients to respect:
The therapist’s professional boundaries
The clinic environment
Other clients’ comfort and wellbeing
Failure to follow clinic policies may result in refusal of future treatments.
If you have any questions regarding our policies, please feel free to contact us prior to your appointment.
Disclaimers
Massage therapy and bodywork are intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive touch experience. Massage therapists do not diagnose illness, disease, or any other physical or mental disorders. As such, massage therapists do not prescribe medical treatment or pharmaceuticals or perform spinal manipulations. Massage is not a substitute for medical treatment or diagnoses, and it is recommended that you see a physician for any conditions that you may have.
None of the information provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for treating or preventing any disease or ailment.