Our Clinic Policies
Know what to expect from us & what we expect of you
Please, be aware of our clinic policies to ensure the safety and satisfaction of both our clients and our employees.
Cancellation Policy
Cancellation & Rescheduling Policy
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At Holistic & Sports Massage, we strive to provide exceptional care while accommodating all our clients effectively. To ensure a seamless experience, please review our policy below:
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Cancellation Policy
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We understand that plans change. You may cancel your appointment at least 12 hours in advance without incurring any fees. For cancellations made less than 12 hours prior to your session, a 30% cancellation fee may apply.
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No-Call, No-Show Policy
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If you do not show up for your appointment without prior notice, the full session fee will be charged.
Rescheduling Policy
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If you need to reschedule, please notify us at least 6 hours in advance. Late rescheduling requests are subject to availability and possible fees of 30% will apply.
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Contact Us
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📞 Phone: 07915250402 📧 Email: info@holisportsmas.com.
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Thank you for your understanding and cooperation. We look forward to supporting your wellness journey.
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In general, packages, memberships, and gift specials are already discounted and may not be combined with other discounts, packages, promotions, or other special offers. Should other current promotional discounts or offers turn out to be a better deal, we happily do our best to ensure your satisfaction.
Our Clinic Policies
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It is the responsibility of the client to keep the clinic informed of any current medical conditions or any changes in health before each session.
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Arrive at your massage therapy appointment clean and do not wear cologne or perfume.
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If any pain or discomfort is experienced during the session, immediately communicate with the therapist so the treatment can be adjusted.
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Clients and our staff are all asked to reschedule appointments as soon as they begin feeling unwell.
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For the comfort of the massage therapist and other clients who may have allergies, please refrain from wearing perfume or fragranced products to your appointment.
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Payment is due in full at the time of service--cash, credit card, or gift card.
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Please arrive early for your appointment. If you arrive late your session may be shortened in order to accommodate appointments that follow yours. Full payment for your scheduled session will still be expected.
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We have a zero-tolerance policy and any sexual advances, innuendo, or inappropriate touching will not be tolerated and is grounds for immediate termination of your session.
Disclaimers
Massage therapy and bodywork are intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive touch experience. Massage therapists do not diagnose illness, disease, or any other physical or mental disorders. As such, massage therapists do not prescribe medical treatment or pharmaceuticals or perform spinal manipulations. Massage is not a substitute for medical treatment or diagnoses, and it is recommended that you see a physician for any conditions that you may have.
None of the information provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for treating or preventing any disease or ailment.