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Our Clinic Policies

Know what to expect from us & what we expect of you

Massage Edinburgh Holistic & Sports Massage

Please, be aware of our clinic policies to ensure the safety and satisfaction of both our clients and our employees.

Cancellation Policy

  • You may cancel your appointment without charge if you cancel at least 24 hours before your appointment start time.

  • Cancellations with less than 24-hour notice may result in a 50% charge for your session.

  • No-Call-No-Shows will result in a full charge for that session.

  • In general, packages, memberships, and gift specials are already discounted and may not be combined with other discounts, packages, promotions, or other special offers. Should other current promotional discounts or offers turn out to be a better deal, we happily do our best to ensure your satisfaction. 

Our Clinic Policies

  • It is the responsibility of the client to keep the clinic informed of any current medical conditions or any changes in health before each session.

  • Arrive at your massage therapy appointment clean and do not wear cologne or perfume.

  • If any pain or discomfort is experienced during the session, immediately communicate with the therapist so the treatment can be adjusted.

  • Clients and our staff are all asked to reschedule appointments as soon as they begin feeling unwell. 

  • For the comfort of the massage therapist and other clients who may have allergies, please refrain from wearing perfume or fragranced products to your appointment.

  • Payment is due in full at the time of service--cash, credit card, or gift card. 

  • Please arrive early for your appointment. If you arrive late your session may be shortened in order to accommodate appointments that follow yours. Full payment for your scheduled session will still be expected.

  • We have a zero-tolerance policy and any sexual advances, innuendo, or inappropriate touching will not be tolerated and is grounds for immediate termination of your session.


Massage therapy and bodywork are intended to enhance relaxation, reduce pain, increase range of motion,  improve circulation, and offer a positive touch experience. Massage therapists do not diagnose illness, disease, or any other physical or mental disorders. As such, massage therapists do not prescribe medical treatment or pharmaceuticals or perform spinal manipulations.  Massage is not a substitute for medical treatment or diagnoses, and it is recommended that you see a physician for any conditions that you may have.

None of the information provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for treating or preventing any disease or ailment.

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